Click on any of the following or scroll down to see all frequently asked questions and answers. The following FAQ's are provided as a summary. Please see your membership kit for full terms and conditions.
ID Theft Restoration & Insurance
- What is ID SecureNet Plus ID theft restoration and Insurance services?
- Who is covered under the ID Theft services?
- What are the components of Identity Theft Restoration?
- Does ID Theft Restoration include credit cards?
- What is identity Monitoring?
- What is identity Theft Insurance?
- What are the covered items and benefits under the identity theft policy?
- What is ID SecureNet Plus ID theft restoration and Insurance services?
24/7, 365 day per year access to identity theft restoration advocates who will provide you with comprehensive, personalized recovery services. The program provides solutions necessary to restore your identity, and prevent future incidences of identity theft.
back to top - Who is covered under the ID Theft services?
The primary member is covered.
back to top - What are the components of Identity Theft Restoration?
Upon your reporting of a suspected identity theft incident, paralegals will consult with you to determine the severity of the incident, prepare and forward to you a pre-completed "ID recovery kit", contact for you all three credit reporting agencies/obtain a free credit report, place fraud reports on your credit records, notify appropriate banks or agencies if identification or credit cards are stolen or missing, and notify appropriate authorities.
back to top - Does ID Theft Restoration include credit cards?
Yes, paralegals will, with your help, determine the severity of the reported event and contact each credit card company while you are on the phone, cancel and request replacement cards, assist you with interpreting your credit reports, and provide daily monitoring from all three credit agencies for six months to help prevent any further fraud.
back to top - What is identity Monitoring?
This is a proactive alert system that precedes identity theft and is critical to mitigating the extensive and expensive damage perpetrated after an identity is stolen and manipulated. The individual 's identity will be monitored thought sources such as utilities, public records, DMV's, credit bureau date, etc.
back to top - What is identity Theft Insurance?
It is insurance that pays you up to $25,000.00 to help offset some of the costs of restoring your identity to its original status.
back to top - What are the covered items and benefits under the identity theft policy?
The insurance covers lost wages up to $500.00 per week for 4 weeks maximum, defense costs for certain civil and criminal law suits, reimbursement of certain fees and necessary costs such as re-filing applications for loans or credit instruments, notarizations, telephone calls, postage and up to six credit reports, within a 12 month period, after the discovery of identity theft.
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National Child ID
- What is my ID SecureNet Plus National Child ID?
- Who endorses ID SecureNet Plus' National Child ID program?
- How do I order my free Child ID kit?
- What is included in the Child ID kit?
- Is it necessary to register my child with any agency?
- How much do additional Child ID Kits cost?
- Can I order more kits at a later date?
- What do I do once I receive the Child ID kit?
- What is my ID SecureNet Plus National Child ID?
Even with over 800,000 children reported missing each year, one child every 40 seconds, less than 10% of families have a sample of their child's fingerprints on-hand. ID SecureNet Plus' National Child ID program makes it easy for parents to take and store their child's fingerprints in their own home. Every ID SecureNet Plus membership includes one free Child ID kit. Additional kits may be purchased at a discount .
back to top - Who endorses ID SecureNet Plus' National Child ID program?
ID SecureNet Plus' National Child ID program is endorsed by the National Child Identification Program, American Football Coaches Association (AFCA) in partnership with the Federal Bureau of Investigation (FBI). This is the only Child Id kit approved by the FBI.
back to top - How do I order my free Child ID kit?
An Child ID Kit order form is included with your ID SecureNet Plus member guide which is mailed to you after enrollment. You may also download an order form in the ID SecureNet Plus member portal.
back to top - What is included in the Child ID kit?
Each Child Identification kit is comprised of an inkless fingerprinting card, a DNA cheek swab and collection envelope, and a parents' laminated wallet-sized ID card.
back to top - Is it necessary to register my child with any agency?
No. The Child ID kit allows parents to collect specific information by easily recording the physical characteristics and fingerprints of their children on identification cards that are then kept at home by the parent or guardian. If ever needed, this ID Kit will give authorities vital information to assist their efforts to locate a missing child.
back to top - How much do additional Child ID Kits cost?
The first Child ID kit is free with your ID SecureNet Plus membership. Each additional kit may be ordered for $5 each (tax, shipping and handling included).
back to top - Can I order more kits at a later date?
Yes.
back to top - What do I do once I receive the Child ID kit?
The entire fingerprinting process lasts approximately five minutes. The I.D. Kit includes a section for a current photograph, as well as space for recording descriptions and measurements. Fingerprints are produced using a clear inkless solution, developed by Inkless Image, that leaves no messy black ink or residue on fingers or clothes. Then store your child's information securely in the privacy of your own home.
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Family Legal Plan
- What is my ID SecureNet Plus Family Legal Plan?
- Who is covered under the program?
- What legal services are provided free?
- What other legal services are provided?
- What are the deeply discount services?
- What type of fee savings should I expect on these services?
- What are "guaranteed" low hourly rates?
- Do some of the attorneys require retainers?
- Are there ever any "contingency" fees?
- How many attorneys are part of the network?
- Is there a way for a prospective member to see attorneys in their area or to call to see what attorneys are available before purchase?
- What is my ID SecureNet Plus Family Legal Plan?
A nationwide plan of attorneys that have contracted to provide free and discounted legal services. Upon contact you will be referred to a plan attorney based on language, area of law, and location.
back to top - Who is covered under the program?
The entire family, including Spouse/domestic partner, children to age 25 and family members living with the member.
back to top - What legal services are provided free?
There are nine (9) legal services available at no charge. These are initial phone consultation, face-to-face consultation for each new matter, review of legal documents, preparation of a simple will, web based free living will, representation in small claims court, problem solving with government programs, writing letters on your behalf, and making phone calls on your behalf.
back to top - What other legal services are provided?
There are eight (8) additional, deeply discounted legal services that plan attorneys have agreed to provide on a one-time, deeply discounted fee.
back to top - What are the deeply discount services?
The eight deeply discounted services include traffic ticket defense, name change, chapter 7 bankruptcy, non-support (spouse/child), simple divorce, regular incorporation, and personal real estate closings.
back to top - What type of fee savings should I expect on these services?
You can expect to save anywhere from $100.00 to $700.00 according to the type of service.
back to top - What are "guaranteed" low hourly rates?
After free consultation, letters, and calls have taken place, you and your attorney may decide that your only choice is litigation. If this happens, your plan attorney will either charge $125.00 per hour, or when appropriate, give members a 40% discount off of their usual and customer hourly rate.
back to top - Do some of the attorneys require retainers?
In extended legal action, plan attorneys may ask you for a retainer. This is calculated by the hours estimated for the case multiplied by the hourly rate. Any unused portion of the retainer will be returned to the member.
back to top - Are there ever any "contingency" fees?
Yes, contingency fees charged must be 10% lower than the state maximum rate or 10% of the attorney's usual rate, whichever is lower.
back to top - How many attorneys are part of the network?
Members have access to a network of over 22,000 attorneys that contract to provide members with free and discounted legal care.
back to top - Is there a way for a prospective member to see attorneys in their area or to call to see what attorneys are available before purchase?
No. In addition to the free and discounted services available, a significant value is the time and effort spent with each member on the phone to make sure t directed to the proper attorney to fit the needs of the issue(s). Making the attorney list public would adversely affect the member experience and create multiples of unwanted busy work at the attorney level.
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Roadside Assistance
- What is the ID SecureNet Plus Roadside Assistance?
- Are All of My Vehicles Covered?
- Who is Included in My Membership?
- When Does My Membership Begin?
- What is the Coverage Area of My Membership?
- Can a Live Agent be Contacted 24-Hours a Day?
- Who Pays for the Actual Emergency Roadside Assistance Service?
- What Does Sign and Drive Mean?
- Who Delivers the Roadside Assistance?
- How many times can I use my roadside assistance?
- What is the ID SecureNet Plus roadside Assistance?
When you purchase your ID SecureNet Plus Membership, you'll receive a whole host of roadside assistanc benefits including towing, extrication, lock-out, fuel delivery, flat tire change and battery jump start.
back to top - Are All of My Vehicles Covered?
Your ID SecureNet Plus Membership provides roadside assistance on up to 4 vehicles that are owned by the member. Eligible vehicles include; cars, trucks, vans and SUV's up to a one ton carrying capacity (2,000lbs.).
back to top - Who is Included in My Membership?
Your ID SecureNet Plus roadside assistance covers the primary member and spouse.
back to top - When Does My Membership Begin?
Once you receive your ID SecureNet Plus membership materials and register your vehicle's Vehicle Identification Number (VIN) via the ID SecureNet Plus Portal, you will have access and be eligible for the roadside assistance benefits within 5 business days.
back to top - What is the Coverage Area of My Membership?
Coverage is available to members within the United States and Canada.
back to top - Can a Live Agent be Contacted 24-Hours a Day?
Yes. ID SecureNet Plus members can access roadside assistance through a toll free number where live agents are available to assist you 24-hours a day, 7 days a week.
back to top - Who pays for the Actual Emergency Roadside Assistance Service?
The best part of your ID SecureNet Plus roadside assistance is that you simply sign for qualified services up to the benefit limit and drive away. We take care of the details so you can get back on the road. We call this Sign and Drive.
back to top - What Does Sign and Drive Mean?
Sign and Drive means that you simply sign for covered services at the time of a breakdown up to the benefit limit of $75.00.
back to top - Who Delivers the Roadside Assistance?
Services are delivered through a carefully selected, nationwide network of service providers. You can feel confident that we will send only approved, reputable service providers to assist with an emergency situation.
back to top - How many times can I use my roadside assistance?
Your ID SecureNet Plus roadside assistance provides up to 3 occurences per membership year at no cost.
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Financial Services
- What is my ID SecureNet Plus Financial Services?
- What Debts Are Covered under ID SecureNet Plus' Debt Relief program?
- Can I Stop A Debt Collector From Contacting Me?
- How does Credit Repair work?
- How long does it take to get Credit Repair started?
- What is my ID SecureNet Plus Financial Services?
Almost 80% of all credit reports contain inaccuracies that negatively affect credit ratings for car loans, home financing, insurance premiums, and credit card APRs. Through ID SecureNet Plus' Financial Services, members can get up to six months of Credit Repair services and a credit bureau report with credit score for a substantially reduced cost. Members are able to track their progress and get scheduled updates when inaccuracies are corrected on their credit bureau reports.
back to top - What Debts Are Covered under ID SecureNet Plus' Debt Relief program?
Personal, family, and household debts are covered. This includes money owed for the purchase of an automobile, for medical care, or for charge accounts.
back to top - Can I Stop A Debt Collector From Contacting Me?
You can stop a debt collector from contacting you by writing a letter to the collector telling them to stop. Once the collector receives your letter, they may not contact you again except to say there will be no further contact or to notify you that the debt collector or the creditor intends to take some specific action. Please note, however, that sending such a letter to a collector does not make the debt go away if you actually owe it. You could still be sued by the debt collector or your original creditor. Receive a free consultation with a professional debt specialist to learn how to reduce your unsecured debt.
back to top - How does Credit Repair work?
ID SecureNet Plus' secure online system, powered by RCS Solutions, LLC, will charge your credit or debit card the approporate service fee and access your current credit profile. You may then review the items on your credit report to determine the accuracy of each piece of information. After reviewing and submitting your information, RCS Solutions, LLC will begin disputing the errors and inaccuracies on your credit report on your behalf.
back to top - How long does it take to get Credit Repair started?
Get started in 10 minutes. Once you register you simply tell us which items are inaccurate and the process begins. Track your dispute progress online at any time.
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