Terms & Conditions
GENERAL MEMBERSHIP INFORMATION
The following information constitutes the entire agreement between ID SecureNet Plus members and AmeriPlan.
MEMBERSHIP SATISFACTION, COMPLAINTS AND CONCERNS
Your complete satisfaction is very important to us, therefore, AmeriPlan® has instituted an Inquiry and Complaint Resolution Procedure. You may contact AmeriPlan® regarding any aspect of your ID SecureNet Plus membership. Your inquiries or complaints may be made by one of these four methods:
- Customer Service: 1-866-925-3001
- Email: complaints@ameriplanusa.com
- Fax: 469-229-4133
- By Mail:
AmeriPlan® Corporation
Member Services Department
5700 Democracy Drive
Plano, Texas 75024
BILLING AND SERVICE PROBLEMS
If there is a problem with your payment or if you wish to change your payment method, call Member Services toll free 1-866-925-3002.
AMERIPLAN® SATISFACTION GUARANTEE AND CANCELLATION BY MEMBER
If you are not satisfied with your membership, there are three valid ways to cancel. You must include your member number on all cancellation requests. Cancellations require a 30-day written notice.
- Email: complaints@ameriplanusa.com
- Fax: 469-229-4133
- Mail:
AmeriPlan® Corporation
Member Services Department
5700 Democracy Drive
Plano, Texas 75024
NO TELEPHONE CANCELLATION REQUESTS WILL BE ACCEPTED.
MEMBERSHIP CANCELLATION BY AMERIPLAN®
AmeriPlan® can cancel a membership for any of these reasons:
- If a member or a dependent member permits or commits fraud by unauthorized use of the membership card(s).
- If there is a chronic unsatisfactory relationship.
- Cancellation will occur only after reasonable efforts are made to establish and maintain satisfaction between both parties. If cancellation is necessary, the member will be notified prior to cancellation and the member's account will be credited or a refund check issued for any unused portion of the membership dues.
- If the Program is withdrawn.
Our Affiliations
