Terms & Conditions

GENERAL MEMBERSHIP INFORMATION

The following information constitutes the entire agreement between ID SecureNet Plus members and AmeriPlan.

MEMBERSHIP SATISFACTION, COMPLAINTS AND CONCERNS

Your complete satisfaction is very important to us, therefore, AmeriPlan® has instituted an Inquiry and Complaint Resolution Procedure. You may contact AmeriPlan® regarding any aspect of your ID SecureNet Plus membership. Your inquiries or complaints may be made by one of these four methods:

• Customer Service: 1-866-925-3001
• Email: complaints@ameriplanusa.com
• Fax: 469-229-4133
• By Mail:
  AmeriPlan® Corporation
  Member Services Department
  5700 Democracy Drive
  Plano, Texas 75024

BILLING AND SERVICE PROBLEMS

If there is a problem with your payment or if you wish to change your payment method, call Member Services toll free 1-866-925-3002.

AMERIPLAN® SATISFACTION GUARANTEE AND CANCELLATION BY MEMBER

If you are not satisfied with your membership, there are three valid ways to cancel. You must include your member number on all cancellation requests. Cancellations require a 30-day written notice.

• Email: complaints@ameriplanusa.com
• Fax: 469-229-4133
• Mail:
  AmeriPlan® Corporation
  Member Services Department
  5700 Democracy Drive
  Plano, Texas 75024

NO TELEPHONE CANCELLATION REQUESTS WILL BE ACCEPTED.

MEMBERSHIP CANCELLATION BY AMERIPLAN®

AmeriPlan® can cancel a membership for any of these reasons:

• If a member or a dependent member permits or commits fraud by unauthorized use of the membership card(s).
• If there is a chronic unsatisfactory relationship.
• Cancellation will occur only after reasonable efforts are made to establish and maintain satisfaction between both parties. If cancellation is necessary, the member will be notified prior to cancellation and the member's account will be credited or a refund check issued for any unused portion of the membership dues.
• If the Program is withdrawn.